How do I change the number of days in my weekly subscription?
If you have a weekly subscription and you would like to change how many postpartum meals you receive each week, please contact our Wellness Team at email@example.com and we’ll be happy to help!
How do I access my account in order to manage my past and future orders?
In order to access your past and future orders, please create an account login here using the email address you used to place your order. Once you register for an account and log in, you'll be able to access your past and future orders.
If you would like help with changing your meal program, please contact our Wellness Team at firstname.lastname@example.org and we’ll be happy to help!
How do I change my password?
If you logged out before creating a password or you created a password but are unable to access your account, you can set a new password.
Enter your email address associated with your Ritual Meals account, and we will email you a link to reset your password. Emails may take a few minutes to arrive, so do not request more than one link at a time. You must click on the most recent link that was sent, and can only click on a link once. If you get an error message that says "Password Reset Token is Invalid," then delete all password reset emails you have received so far and request a new link.
If you are able to access your account and you want to reset your password, click on “Account Information”, which is located under the “Account” dropdown menu. Complete the “Change Your Password” section and click “Save your settings”. No need to adjust the other sections on the Account page (e.g. “Subscription”)
When will I be billed for my weekly subscription?
Our billing cycle for weekly subscriptions is Sundays at 11 PM CST, for meals delivered one (1) week later. This allows us to plan your meals and order the highest quality produce and ingredients from our farms and ranches.
Skips or cancellations need to be made by Sunday at 11 PM CST for the scheduled delivery one (1) week later.
Can I skip an upcoming week of delivery?
Absolutely! This can be helpful if you know you’ll be out of town or simply have enough food already.
Your scheduled deliveries can be managed on your account via your Account page. Click on the “Manage Subscriptions” button to see and manage your subscriptions.
Since our billing cycle for weekly subscriptions is Sundays at 11 PM CST, for meals delivered one (1) week later, we recommend you place your skip before then. Once your order is placed, it cannot be cancelled but it can be rescheduled.
The last day to make changes to an existing order is Tuesday at 11 PM CST for meals delivered one (1) week later. If you need to make any changes, please contact our Wellness Team at email@example.com.
How do I cancel or pause my subscription?
Cancelling your subscription with Ritual Meals is easy. Our flexible subscription allows you to skip orders or cancel your subscription at any time, for as long as you need. Please note that following these steps below will effectively cancel your subscription with us, but if you'd like to start receiving meals again, you may log back in and reactivate at any time.
Keep in mind that cancelling your subscription will not cancel an order that’s already been processed, including your first scheduled order. Be sure to log in and cancel your subscription before the Sunday 11 PM CST billing cycle if you do not want a delivery for the upcoming week.
To cancel your subscription, simply log in to your Account, click Account in the upper right corner of your dashboard, click on the “Manage Subscriptions” button to see and manage your subscriptions, and click “Cancel” next to your active subscription.
How do I update my payment information?
If you are a weekly subscriber and would like to update your payment information, please email our Wellness Team at firstname.lastname@example.org with your request, so that we can send you a link to update your payment information.